Delivery & Returns

Delivery Information

We aim to deliver your order as quickly and efficiently as possible.

Standard Delivery

Orders are delivered within 2–4 working days. Processing typically occurs the same or next working day after your order is placed.

Next-Day Delivery

Available at an additional cost. Orders must be placed before 11:00 AM (local time) to qualify for next-day dispatch. Orders placed after 11:00 AM will be processed the following working day.

Shipping Costs

Standard delivery fees are calculated at checkout. Next-day delivery fees are displayed at checkout when available.

Please note: Delivery times are based on working days (Monday–Friday) and exclude public holidays.

Returns Policy

We want you to be happy with your purchase.

Return Window

You may return items within 14 days of receiving your order.

Return Conditions

• Items must be unused, in their original packaging, and in a resalable condition.
• Proof of purchase (order number or receipt) is required.

How to Return an Item

Contact our support team to request a return. We will provide return instructions and a return authorization if needed.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds

Refunds are issued once your return is received and inspected. Please allow 5–7 business days for refunds to be processed after approval.

Questions?

If you have any questions about delivery or returns, please contact our team:

• Email us through the contact us page
• Support Hours: Monday–Friday, 9 AM–5 PM